Returns & Refund Policy

Our objective is to provide you with a high level of customer service. We encourage you to get in contact with us with any comments, questions, or concerns you may have. We can be reached via email at sales@happy-eddie.com or via our contact page.

RETURNS AND REFUNDS

We accept product returns for refund within 30 days of purchase. Unless a major defect is discovered with your item, it must be unused and in the same condition in which it was received to be eligible for a refund. Returned items must be in their original packaging and be accompanied by a receipt or proof of purchase to be refunded.

In special circumstances where a refund is not applicable, we may provide you with store credit or another means of discount instead. Initial shipping fees are non-refundable.

If you were completely unsatisfied with this product email us at sales@happy-eddie.com.

REFUND PROCESS

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If your refund is approved, a credit will be applied to your original method of payment within standard banking and credit cards processing transfer of funds policy.

LATE OR MISSING REFUNDS

If you don’t receive your refund within the 30 day window, first contact your credit card provider and bank; there is often some processing time before a refund is posted.

We will be happy to provide information on the status of your refund at any time via any contact method listed on our contact page.

INELIGIBILITY OF DISCOUNTED ITEMS

We do not provide refunds of products that were purchased at a discount due to a sale or use of a promotional code at checkout.

EXCHANGES

We replace items that are defective, damaged, or do not meet your expectations for any other reason. If you need an item replaced via exchange, get in contact to describe the situation and mail your item to the address found on our contact page.

GIFTS

Returns of gifted items shipped directly to the recipient that meet our refund criteria are refunded with store credit.

Once a gifted item is received and its refund is approved, we will email a gift code to the recipient address.

SHIPPING

The shipping cost associated with returning an item is the responsibility of the party returning the item.

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